Returns / Exchanges
All online orders will be sent with a Returns form.
We want your shopping experience to be an enjoyable one and for you to love the products as much as we do.
We don't offer exchanges or returns on sale or discounted items.
For a full refund or exchange please include a completed returns/exchange form with your item/s and return to us within 10 business days to:
The Superlative Life
C/- 3B Autumn Rise
Warranwood VIC 3134
Full-priced goods must be returned in original condition, unworn, unmarked and with original tags attached with no damage to the item or packaging. Once your return has been processed you will be issued with an online credit. A refund will only be provided if your goods are deemed to be faulty. Items must be returned within 14 days of shipment, after this time all sales are final. If you would like an item exchanged please include a reply paid satchel to ensure a quick turnaround.
Return shipping must be prepaid and traceable. We recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit to us. In the event that the package is not received or lost in transit, The Superlative Life will not be liable if there is no tracking confirmation. Items returned outside of the 14 days will not be accepted, and you will be liable for return shipping from The Superlative Life. We reserve the right to deny refunds if the merchandise returned fails to meet our refund policy requirements.
PLEASE NOTE: As stated above, all sales on reduced items are final, we will not accept returns on sale items.
Damaged or Faulty Items
We will gladly refund or exchange any faulty or damaged product. Please e-mail firstname.lastname@example.org with photographic evidence and we will be in-touch with you within 1-2 business days. Any refunds will be credited against the original payment method. Please allow 1-7 business days for the credit to appear on your statement.