Shipping Policy
SHIPPING
We deliver Australia wide and Internationally.
A flat rate of $9.95 applies for shipping within Australia for orders under $150.00.
Free Shipping for orders over $150*
Processing Time
Standard post orders placed Monday through Friday (excluding Public Holidays) will be processed and shipped within three business days, unless the orders are on 'pre-order' status. Please allow 5-7 business days to receive your order with standard shipping. If you live in a regional area, please allow a few extra days for delivery.
Express post orders will typically ship the next business day. Orders placed Friday-Sunday will ship out Monday, and will be received within 1-2 business days from the date of the parcel being shipped. If you require your Express Post order to be shipped the same day as you placed the order, email us at sales@thesuperlativelife.com and we will do our best to get your order dispatched the same day.
All orders are shipped via Australia Post.
We will re-deliver, replace or refund any parcel that is incorrectly labelled by us. Please note we do not take responsibility for delivery addresses that are incorrectly provided or insufficient.
All shipping is at the customers risk. Once items have been lodged for delivery, we do not hold responsibility for lost parcels or packages damaged in transit. Please contact Australia Post or the nominated courier and advise them that your order has not arrived. You will need to quote your tracking number that was sent in your shipping confirmation e-mail. If the carrier is unable to locate your item, please contact us at sales@thesuperlativelife.com and we will lodge an enquiry for you.
International Shipping
We do ship Internationally.
A flat rate fee of $20 applies for International shipping for orders under $500.Please note we are not responsible for duties or taxes incurred once parcels arrive in your designated country.
Please allow 3-4 weeks for delivery of International parcels.
SHIPPING COSTS*All prices are in Australian Dollars.
Shipping is FREE on Australian orders over $150Australia orders under $150 is a FLAT RATE of $9.95
Shipping is FREE on International orders over $500